Frequently Asked Questions
Premier luxury car and chauffeur services information and expert insights.
Chauffeur & Driver FAQ
Do chauffeurs exceed speed limits?
Absolutely not! Our drivers adhere to all speed limits and traffic laws, prioritizing your safety and providing a smooth, peaceful ride.
Will the chauffeur drive safely and respectfully?
Yes, our chauffeurs always drive at a safe and appropriate speed, considering factors like road conditions, traffic, and applicable road rules. This ensures a comfortable and secure experience for all passengers.
How does the chauffeur ensure my privacy and confidentiality?
Rest assured, our chauffeurs sign confidentiality agreements, ensuring that any conversation between you and the driver remains private and is never shared with third parties. Your privacy is always respected.
How does the chauffeur handle conversations with passengers?
Our chauffeurs are polite and discreet, engaging in conversation only if you initiate it. They’re happy to provide any information you need, offering a pleasant alternative to silence during the ride.
Does the chauffeur use a mobile phone while driving?
No, using a mobile phone while driving is illegal and against our policy. Our chauffeurs focus entirely on the road to ensure a safe, distraction-free journey.
Will the chauffeur open doors for passengers?
Yes, your chauffeur will always assist with opening the door, providing a courteous service while ensuring your safety as you enter or exit the vehicle.
Will the chauffeur assist with luggage handling?
Absolutely! Your chauffeur will assist with your luggage to make your journey as comfortable and stress-free as possible, providing exceptional service from start to finish.
Will the chauffeur be dressed professionally?
Yes, our chauffeurs wear black suits, shirts, and ties to maintain a polished and professional appearance, representing our commitment to excellence.
Airport FAQ
How will I locate my driver at the airport?
Your driver will meet you at the arrivals area and will be holding a sign with your name on it. If you provide your phone number, the driver will also send you a message before your flight lands. If you can’t find your driver, feel free to call (619) 838-8166. Please stay at the terminal until you’ve met your driver.
What if my flight arrives earlier than expected? Will my driver be there?
Yes, we monitor flight statuses to ensure everything goes smoothly. Your driver will be at the airport when your flight lands, so you won’t face any issues if there’s an early arrival or delay.
What should I do if there’s a major flight delay and no updated details?
If there’s a significant delay and you don’t have new flight information, please contact us immediately via email or phone. Keep us informed about any updates you receive so we can reschedule and ensure your driver arrives in time for your new landing. Your cooperation helps us provide seamless service despite unforeseen delays.
What if my flight details change?
Please inform us as soon as possible if your flight details change, and we’ll update your booking accordingly. This way, we can ensure the driver is there at the correct time based on your new schedule.
Are parking fees and tolls included in the fare?
No, parking and toll fees are not included in the fare. These costs will be added to your final invoice, with full transparency, so there are no hidden fees.
When should I arrive at the terminal for my flight?
We recommend arriving 2-3 hours before your flight, especially for international trips. This allows time for check-in, security, and any potential delays. For domestic flights, check with your airline, as some may recommend arriving earlier. Arriving early gives you time to handle any issues that may arise and ensures you can board without stress.
What happens if my flight is delayed and I have a chauffeur pickup?
We will keep you updated on your flight’s status, and your chauffeur will adjust accordingly. If there’s a delay of more than 30 minutes, additional waiting time will be charged in 15-minute increments, depending on the vehicle type. This ensures fair and efficient billing while accommodating flight schedule changes. Waiting time charges may also apply if you’re delayed at customs or baggage claim.
Pricing & Tariff FAQ
Will the car be clean?
We take great care to ensure our vehicles are always clean. We clean them daily, with full cleanings performed regularly, so you can enjoy a hygienic and elegant interior. We prioritize hygiene and safety to make sure you have a comfortable and healthy ride, even in traffic.
What measures are taken to ensure my vehicle's safety?
Safety is our top priority. Our vehicles undergo a 6-month MOT and receive manufacturer-recommended services on schedule. Additionally, we perform daily checks on oil, coolant levels, and tire pressure to keep the vehicle in optimal condition.
Are umbrellas provided in the vehicle?
Yes! To ensure you stay dry on your way from the car to your destination, we provide umbrellas in all of our vehicles, especially during bad weather.
Is there a price list available?
Yes, you can find our price list on the website or call us directly 619-838-8166.. We provide clear, transparent pricing so you’ll know exactly what to expect, with no hidden fees. This allows you to calculate your total cost easily when booking a ride with us.
Are there additional fees for entering the congestion charge zone?
No, our prices include the congestion charge, so you won’t incur any extra fees for entering designated congestion zones within the city.
Are discounts available for regular bookings or large orders?
Yes, we offer discounts to customers who book regularly or request multiple vehicles. Our sales team is happy to provide customized pricing based on your needs.
Is VAT included in your prices, or is it extra?
VAT is charged separately at 20%. The prices listed on our price page are excluding VAT, and the total amount will be added at the time of booking.
Are there additional charges for bank holidays or Christmas?
We only apply extra charges for Christmas Day and New Year’s Day. For other holidays, we maintain regular rates to ensure fairness in our pricing.
General & Booking Questions
Can I book separate trips to and from a restaurant to avoid paying for waiting time?
Yes, you can avoid paying for the extra waiting time needed and save money by choosing separate pickups and drop-offs for your convenience.
Is it possible to receive a notification when my car arrives?
Yes, if you prefer, you can either call or SMS when your car is there, or the chauffeur can have a name-board or ring your doorbell. Just inform us about your options during the reservation process.
What are the ways to book a car?
You can book by calling (619) 838-8166 or book online through our website, which uses a secure encrypted system. Make your pick based on your busy schedule and other factors to organize your travel more smoothly.
When should I book to ensure availability?
Even though it is possible to have bookings 1 hour before the trip, listen and book as soon as you get the travel plans to ensure the car’s availability, especially on such busy days.
Is it possible to set up a business account or pay by invoice?
Yes, your business account can be set up using single-trip or monthly invoicing. Contact our office for instructions on how to create one.
Are young children counted as passengers?
Babies and young children are definitely considered passengers, and every measure is taken to ensure that they have a safe and comfortable journey.
What is the payment schedule for my booking?
You are required to pay a 25% deposit 7 days before your trip along with the other 75% payment, which has a deadline of 7 days before the day of your journey. For short-notice bookings, full payment is required before travel.
Are baby/child seats available for my trip?
Yes, we provide baby and child seats at no additional charge. When you make your booking, you will be able to request a baby seat so that it is certain that you will have one upon arrival. By complying with the necessary rules, you will have to take the initiative to install the seats for the kids as well. The seats are properly fixed and meet all the safety requirements. This is also proof of your responsibility for the child’s safety.
Vehicle FAQ
Are phone chargers available in the vehicle?
Yes, we provide phone charging slots in our vehicles to keep your devices powered up for work or leisure. Simply let the driver know if you need a charger, and we’ll ensure you stay connected throughout your journey.
Will bottled water be available in the vehicle?
Yes, complimentary bottled water is provided in every vehicle for your comfort and hydration. We are always looking for ways to enhance your experience, so feel free to ask for anything extra when making your reservation.
What is the age of your vehicles?
Most of our fleet is under two years old, ensuring you have access to the latest technology, reliability, and safety. We continuously update our fleet to maintain the highest standards of quality and performance.
Are your vehicles non-smoking?
Yes, all of our vehicles are smoke-free, ensuring a fresh and clean environment for every ride. If you need to smoke, we will wait for you at an appropriate time.
Is eating and drinking allowed in the vehicle?
We provide bottled water for your convenience, but food is not permitted to help maintain cleanliness. We ask for your cooperation in keeping the vehicles spotless.
Can I request a specific vehicle color?
Yes, although black and silver are the most common colors in our fleet, we can accommodate other color preferences. Please specify your request when booking, and we’ll do our best to fulfill it.
Is onboard entertainment available in your cars?
Yes, we offer entertainment options such as CD players, radios, and even DVD players and Wi-Fi in some vehicles. Please let us know your entertainment needs when booking to ensure availability.
What is the luggage capacity of your vehicles?
Our vehicles have varying luggage capacities. For instance, the BMW 7 and Mercedes S models can accommodate 2 large suitcases and 2-4 smaller bags, while the GMC Yukon XL can carry 7 large suitcases and 4-5 smaller ones. When booking, please provide your luggage requirements so we can assign the appropriate vehicle.
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